Exchange and Return Policy - Watad
At Watad, we care about your satisfaction and strive for a smooth and convenient shopping experience. That's why we've developed a clear exchange and return policy that takes your interests into account while preserving the quality of our products.
- Available period: You can request an exchange or return within 7 days from the date of receiving the order .
- In the event of a manufacturing defect or an error in the order, please notify us within 48 hours of receipt so that the case can be dealt with immediately.
Exchange and return terms:
- The product must be in its original condition, unused, unassembled, and in its full packaging and carton.
- Attach the original invoice with the application.
- Custom made or special sized/tailored products are non-exchangeable or returnable.
- We do not accept returns or exchanges for products that are difficult to repackage for hygiene reasons, such as (bedding, pillows, sheets, towels).
- A slight variation in color tone due to lighting or screen is not considered a defect, unless the color is completely different from what you ordered.
In case of a manufacturing defect:
- The product is inspected by our technical team.
- If the defect is proven: We will repair, replace, or refund the product, as per the customer’s request.
- In case of return, the full amount will be refunded, including shipping costs.
Shipping costs:
- If the reason for the return is a manufacturing defect or an order error, Watad will bear the full shipping costs.
- In other cases, the customer bears the shipping fees.
Refund mechanism:
- Payments by bank cards: The amount will be returned within 7–14 business days, depending on the bank.
- Cash on delivery: Refund via bank transfer or purchase credit (voucher) .
- Purchases made with discount vouchers or coupons: will be refunded as a purchase credit of the same value.
